Answer: After purchasing the Premium Subscription, refund can’t be claimed because after registration on our website, you have tried the tool and it means you are satisfied and have an idea of what the Premium interface looks like.
It is understood that you have liked the Paraphrasing tool and after that you have made your mind to buy the Premium Version.
Answer: Maintenance on our Paraphrasing Tool is not a common occurrence .If any such situation comes, we cannot issue refund in that case as per company policy as the Tool will be upgraded and work better than before. However, in any case if the service is not available for a day or more or if your queries are consumed without providing results, we will be happy to collaborate with you by providing you with the days of access you missed or by reinstating the queries to your account, as the case may be.
Answer: Of course! If you have purchased the package twice, we will gladly refund one of your two purchases. However, the Student Package is not covered under money back guarantee, in case of two purchases one of which is a weekly purchase, and we will add its validity and queries to the bigger plan.
Answer: Unfortunately, we do not provide refund of that items that you have bought on Sale or discounted prices. However, we can stop the process of auto rebilling on your demand.
Answer: No, the API plans are not covered under money back guarantee.
Answer: When you buy our plan, there is an option to choose Automatic or Manual Renewal on the checkout page. If you select the Automatic rebilling section then your subscription will charge again at the end of the mentioned validity period. Once the charges are deducted, they cannot be refunded.
However, we will be happy to help you revoke Automatic Rebilling for your next charge. You can contact us at [email protected]
